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CSR Online Advertising Specialist – Spanish Speaker – Wroclaw 177 views

Job Title: CSR Online Advertising Specialist – Spanish Speaker

Reporting to: Team Leader

Location: Wroclaw

Contract: 12 months

Overall Job Purpose

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site in Dublin to apply an understanding of their products and drive ROI to an existing customer base of small and medium business accounts. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.

Duties and Responsibilities

  • Provide high quality online customer service that exceeds the customers’ expectations
  • Deliver efficient troubleshooting and query resolution
  • Assist customers with account optimisation through various communication channels including social networks
  • Upsell products were appropriate
  • Ability to research and develop knowledge of customers products and services
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identifying trends and/or process improvements
  • Participate in on-going product training and process upskilling
  • Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search

Required Qualifications & Experience

  • Fluency in written and spoken English and the required language for this role is essential
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication skills and confidence dealing with customers
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and part of a team
  • BA/BSc degree or equivalent is preferable but not essential

Competencies

  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organisational commitment
  • Customer Focus
  • Teamwork
  • Organisation & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability

What we offer

  • Vibrant, multi-cultural environment
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidised Health Insurance
  • Cafeteria program
  • Career & Personal Development
  • E learning access
  • Paid Annual Leave
  • Paid Sick Leave after Probation

About Arvato

Great brands entrust their customer service to Arvato. We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.

Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world’s leading companies. Find out more here: www.arvato.com/en

Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3602 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email enquiries@spotonps.com
  • SPOC enquiries@spotonps.com
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website https://spotonps.pl/
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
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Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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