Spot On for Talent Acquisition & Development

Customer Service Representative 206 views

Within the Cargill Texturizing Solutions (CTS) Business Unit, we are looking for a Customer Service Representative.

He/she will be responsible for processing customer orders while maximizing the satisfaction of our customers throughout the enterprise. This position is the first contact point for customers for all order-related issues and acts as an interface to other internal CTS departments. This position is required to navigate fluidly between multiple operating systems including SAP and JD Edwards (Aforce) to execute a limited scale of customer service activities.

The Customer Service Representative will supports Sales department and product line to realize the business objectives and champion Supply Chain procedures & business rules.

Major Tasks

The Customer Service Representative will

  • Be r
    esponsible for the management of customers’ orders, from order intake to overdue recovering, in line with contract, procedure guidelines and customer expectations
  • Pro-actively follow ups all the key stages of an order such as availability check and regular customer updates
  • Enable and manage adequate communication with Sales Support, Commercial team, and other Supply Chain functions
  • Collaborate with transportation, scheduling and escalation teams to resolve service issues and expedite orders as defined by customer/contract requirements
  • Prevent overdue in checking daily information’s in SAP and Aforce systems, follows up Overdue together with the account manager and sales support functions
  • Assist with the creation and verification of credit/debit invoices for customers
  • Actively participate in the Customer Management Incident process as each situation requires
  • Actively participate to the forecasting process
  • Enforce all Supply Chain business rules and notify deviations (lead times, surcharges, Communication flows, etc.)
  • Back up for other team members

Qualifications

Qualifications

  • Bachelor or master degree, preferably in Commercial or Supply chain orientation
  • German or Dutch or English or Italian native speaker
  • Excellent knowledge (written and spoken) of

– English (if not native) and

– at least 1 of the 3 non-native languages : German or Dutch or Italian

  • Preferably at least 1 year professional background within Customer Service or supply chain experience
  • Experience with SAP / JD Edwards is a strong plus
  • Proven proficiency in Microsoft Office Package (Outlook, Excel, etc.) mandatory
  • Customer focus and sense of service
  • Able to work autonomously
  • Strong problem solving mind set
  • Able to prioritize and to cope with urgency; able to manage stressful situations
  • Quick learner
  • Excellent communicator

Job
Supply Chain Management

Primary Location
Belgium-VAN-Mechelen

Schedule
Full-time

Job Type
Standard

Shift
Day Job

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email enquiries@spotonps.com
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  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website https://spotonps.pl/
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
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Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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