Spot On for Talent Acquisition & Development

Customer Support Agent 187 views

KEY RESPONSIBILITIES

– Handle and follow up on application software issues or requests reported by customers.

– Maintain customer contact and call ticket information within an existing database.

– Proactively keep customers up to date regarding the status of the solution.

– Liaise and coordinate with other internal organizations such as R&D, Professional Services and Sales, to secure timely resolution on all support cases.

QUALIFICATIONS

You have a university or college degree within computer science or transport management and/or a background within IT-support. Preferably your experience is from customer support, forwarding, transport management and/or customs. We believe that you have analytical and problem solving skills along with a focus on customer satisfaction. You possess a structured way of working. Excellent verbal and written communication skills in Swedish as well as English are required.

TECHNICAL QUALIFICATIONS (experience from one or several of below)

– Database knowledge (SQL, PL SQL, MS SQL).

– Experience within commercial application support and related CRM systems (SAP, JIRA etc.).

– General knowledge and interest in automated processes, software and IT systems.

– Sound knowledge of different versions of Microsoft Windows operating systems.

– Knowledge of electronic communication methods/messages such as XML, Edifact, ASCII.

– Experience using GCT, CWW, Edicom Transport, TFL, KSD2000 and ICS or similar applications related to Transport/Customs Management are considered as an advantage.

-Knowledge of import and export procedures and documentation, Taric classification system.

SCOPE

Full-time. Two positions, one permanent position and one temporary position during parental leave (approx 1 year). Please inform us in your application which position/s you are interested in.

APPLICATION INSTRUCTIONS

Please submit your resume and a covering letter describing why you are a unique fit for this position, to Jenny Lundqvist at jlundqvist@descartes.com citing “Customer Support Agent” in the subject of your message. If you have any questions regarding the position please contact Pierre Klaesson, Manager Customer Support, +4673-8308746 or pklaesson@descartes.com . Agency calls will not be accepted.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email enquiries@spotonps.com
  • SPOC enquiries@spotonps.com
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website https://spotonps.pl/
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
Connect with us
Contact Us

Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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