Spot On for Talent Acquisition & Development

Front Desk Receptionist 222 views

We are now looking for Front Desk Receptionist ready to join a new and vibrant team.As a receptionist on our front desk, you play the most important role in the hotel. You create the first impression when a guest arrives – and you’re the final memory they take with them when they leave.

Key responsibilities:

  • Ensure that all guest accounts are setup correctly with a valid method of payment i.e. sufficient advance authorization obtained for all debit/credit cards
  • Keep abreast knowledge of all products & services, ranging from daily events, services and facilities available, and marketing and promotional activities
  • Maintain a positive relationship with guests and colleagues by meeting and exceeding their expectations
  • Assist guests with general enquiries, providing accurate and detailed information
  • Enthusiastically delivering service excellence by handling all customers’ requests and complaints to ensure their satisfaction and a high level of service
  • Reply to emails, reviews and any queries received by media
  • To provide professional, proficient and timely Front Office operations such as check-ins, check-outs, and reservations
  • Provide an accurate handover to returning colleagues at the end of the shift
  • Knowledge of computerized PMS system and ensure system is always up-to-date
  • Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information
  • Adhere to 5 star standards at all times – maximizing revenue including up-selling of rooms whilst cross-selling of food and beverage products
  • Provide expert knowledge of local amenities within the Southend-on-Sea area

We are looking for a strong and motivated person, someone who has worked in a similar role within the hospitality or travel and tourism industry. The person will be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.

  • Previous Front Office/Reception experience within a 4/5* star environment is preferable but NOT a must
  • Excellent customer service and communication skills
  • Attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability
  • Enthusiastic in delivering service excellence whilst being a team player
  • Possess the ability to work under pressure whilst maintaining attention to detail.
  • Has an excellent command of English, both spoken and written
  • Display a polite and professional attitude to internal and external guests
  • You must be able to work 12 hour shifts over a fully flexible Rota and also be committed in achieving a quality service to our guests

*Bi-lingual candidates with Spanish, Italian, Polish and German speaking are also encouraged to apply.

Job Type: Full-time

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email enquiries@spotonps.com
  • SPOC enquiries@spotonps.com
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website https://spotonps.pl/
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
Connect with us
Contact Us

Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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