The Service Management Consultant will work on an implementation of an ISO/IEC 20000 integrated service management system that delivers IT services globally.
Duties & Responsibilities
You will be responsible for the implementation of ITIL service management processes across Global IT and Delivery, including Application Services, Infrastructure and Operations, Service Desk and Workplace services. As a Service Management Consultant, you should have in-depth knowledge of ITIL, be familiar with ISO/IEC 20000, have consulting, organisational change and project management experience.
Skills & Competencies
- Highly analytical in problem solving with the ability to apply original/ innovative thinking and also work to deliverables/timescales unsupervised
- A high level of oral and written communication skills in order to communicate effectively with senior managers, colleagues and other stakeholders
- In depth knowledge of ITIL and familiarity with ITIL and ISO/IEC 20000
- Consulting, Project management, Organisational change
- Workshop facilitation
- Process design
- Performance management
- ITIL Certification
You will be certified/expert in ITIL and have previous experience of Service Delivery Manager roles. You will have experience of the implementation of Service management processes into a range of environments.