Spot On for Talent Acquisition & Development

IT Technical Analyst 280 views3 applications

Infrastructure Operations Technical Analyst

We are looking for a Technical Analyst to work in a FUN dynamic and exciting environment. To provide you with the opportunity to progress in the business.

This is a great opportunity to work for, but also wants to offer flexible working and great benefits.

The Infrastructure Operations Technical Analyst is responsible for the first line of IT infrastructure hardware and systems. By working in a queue of IT incidents and service requests, the Technical Analyst wants to deliver to agreed service level to business customers.

Role specific objectives

  • Resolve incidents in line with current KPIs.
  • Complete service requests in line with current KPIs.
  • Priority workload ensure that current IR / SR resolution targets are achieved.
  • Pass IT issues to a supplier.
  • Respond to alerts and ensure that remedial actions are identified and executed.
  • Communicating impacting issues to line managers.
  • Understand product roadmaps and work with vendors to plan upgrades and remediations.
  • Identifying initiatives to lower operating costs and increase efficiency.
  • Identify common causes of incidents / service requests and make line managers aware.
  • Support Executive Colleagues and their Representatives on all ISD related queries.
  • Configure and support mobile devices [iOS and Android].
  • Support the use of technology during meetings, conferences and announcements.
  • Configure, Support and Maintain the Audio Video Conferencing assets across different ASDA sites.
  • Participate in developing self-help guides for colleagues and on site training for super users.

Experience Required

  • Experience of IT support
  • Windows, Active Directory, Networking Basics
  • Good communications skills
  • Logical and methodical approach to problem solving
  • Ability to work well under pressure
  • Good prioritization skills


  • Discretionary bonus
  • Sharesave plan
  • Stakeholder Pension Plan
  • Free parking
  • Colleague Discount
  • Voluntary benefits

This position is open to flexible working / part time / job share

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3757 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email
  • SPOC
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
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Contact Us

Contact US

Email :
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309


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