Spot On for Talent Acquisition & Development

Junior User Application Support – European Commission (EN / FR) 238 views

INTRASOFT International, a leading European IT solutions provider, is seeking on behalf of one of the European Institutions based in Brussels, a professional to cover the following opening:

User Application Support (Helpdesk)


  • User guidance and support regarding the use of information systems
  • Follow-up of incidents related to information systems organization of the reporting
  • Capture, develop, share and effectively use of knowledge database.
  • Follow-up of user requests
  • Follow-up of bug reports
  • Functional testing of new releases of information systems
  • Improving documentation and creating FAQs based on received calls

Job Requirements
Knowledge and skills

  • Proven knowledge in end user assistance
  • Proven knowledge of incident management and collaborative tools
  • Good IT skills
  • Knowledge of wiki, collaborative sites and social networks
  • Excellent communication / writing skills.
  • Capability of integration in an international/multi-cultural environment, rapid self-starting capability and experience in working in team.
  • Ability to participate in multi-lingual meetings
  • Capability to provide trainings on the use of the Information Systems and applications
  • Able to use the office automation tools used in the Commission (MS-Office).


  • BA/MA degree
  • At least 4 years of user support experience.
  • Ability to work in a team
  • Ability to analyse complex documents
  • Ability to understand business and technical user requirements
  • Ability to follow and interpret Internal procedures and standards
  • Ability to work with imposed deadlines
  • Ability to work independently on specific tasks while at the same time functioning as a member of a team.
  • Possess a friendly and patient attitude
  • Excellent English (spoken and written)
  • An intermediate level of French is absolutely mandatory.

All applications will be treated as strictly confidential.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email
  • SPOC
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
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Email :
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309


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