Spot On for Talent Acquisition & Development

OMF Quality Assessor 192 views

Old Mutual’s purpose of “Enabling Positive Futures” is to help our customers thrive by enabling them to achieve their lifetime financial goals. We believe that a great customer experience is rooted in a great employee experience, and we strive to enable our employees to Find Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, a Great Culture and Great Rewards and Recognition. If our purpose resonates with you, and you are a driven and ambitious top achiever with a strong determination to succeed then join Old Mutual. We will provide you with opportunities to unleash your Greatness.

Old Mutual Finance was established in 2008 to provide unsecured lending products and services to the SA market. The business started with a staff compliment of 34 and has since grown to over 3000 staff with more than 300 branches nationally. Within our branches we offer insurance, transactional banking and lending products and servicing.

Old Mutual Finance is a licensed financial services and registered credit provider .

KRA’s

      The OMF Quality Assessor responsible for random quality assessment of completed cases / production / calls in an operational environment. Also accountable for providing development feedback and or coaching of clerical staff based on errors made by the individual. Could also deal with escalated calls / transactions. Provides input to process and system enhancements, especially in support of product, process or quality issues. No direct reports.

      • Coaching
        • Handles escalated calls from Administrator /Customer Service Consultant
        • Provides feedback to relevant parties
        • Acts as coach on skills and/or use of technology
      • Operational Efficiency
        • Provides input to process and system enhancement, especially in support of product, process or quality issues
      • Personal Effectiveness
        • Accountable for service delivery through own efforts
        • Makes increased contributions by broadening individual skills
        • Collaborates effectively with others to achieve personal results
        • Accepts and lives the company values
      • Quality Assurance
        • Responsible for random quality assessment of completed cases / production / calls in an operational environment
        • Assesses quality of internal work according to agreed standards and methods
        • Performs quality checks on own work
        • Adheres to service and quality standards
        • Provides development feedback and/or coaching of clerical staff based on errors made by the individual

Job Requirements

    • Matric.
    • Knowledge of product and processes.
    • Information Monitoring
    • Initiating Action
    • Ownership
    • Team Orientation
    • Technical Knowledge
    • 3-5 Years Quality Assessor experience
    • Scarce African Languages would be advantageous
Only candidates can apply for this job.
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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email enquiries@spotonps.com
  • SPOC enquiries@spotonps.com
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website https://spotonps.pl/
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
Connect with us
Contact Us

Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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