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Operations – Customer Services Officer 181 views

Operations – Customer Services Officer

Location: London, E14 9SH

Salary: Up to £35,000 per annum, depending on experience

About BFC Bank:

We are proud to enter the UK market as its newest challenger bank, after receiving authorisation by the Prudential Regulation Authority (PRA) and Financial Conduct Authority (FCA). Based on our ethos of fairness and transparency, BFC Bank will offer low-cost basic corporate banking products for small and medium-sized enterprises and payment service providers with a strong emphasis on international transactions and multi-currency cash management, as well as UK domestic payments.

About the role:

The Customer Services Officer works as part of the Operations Team reporting directly into the Customer Services Manager. This team member will be primarily responsible for account opening, dealing with all customer queries, setting up users on the Bank’s online banking module, ensuring customer information is kept up to date and maintaining the Bank’s static data.

Main duties will include;

  • Be the first point of contact for all customer queries, ensuring the telephone calls are answered promptly and efficiently, in a polite manner.
  • Set up and implement/manage the password/token process for the on-boarding of new and existing users to the Banks’ online banking module (OlyWeb)
  • Deal with lost, stolen and mislaid passwords for the online banking module and be the first point of contact for misuse of online banking system (OlyWeb)
  • Identify and escalate incidents and areas of risk or problems to the Customer Services Manager and Department Head.
  • Ensure process workflows and procedures are reviewed and updated where appropriate and identify where change and process improvement could be introduced
  • Additional tasks as requested by Customer Services Manager
  • Manage the customers’ on-boarding process, account opening forms, on-line banking credentials, etc.
  • Responsible for all aspects of account opening, ongoing account maintenance including current accounts, term deposits and loan administration
  • Maintain a complete and current database of Standard Settlement Instructions (SSIs) on Fossil and Olympic with approved counterparties
  • Manage correspondent banks and counter-parties on-boarding, account opening and closure
  • Ensure Conditions Precedent relating to new Drawdowns are met and liaise with the Credit Committee accordingly
  • Set up new Facilities approved by the Credit Committee on Olympic
  • Maintain approved limits on Olympic for trading currencies, customers, counter-parties, countries, settlement, etc.
  • Maintain and update corporate customers’ mandates
  • Maintain and update BFC Banks’s mandates in all Correspondent Banks
  • Maintain legal documentation of clients and transactions
  • Maintenance of any non-transactional data in order to preserve a clear segregation of duties between transactional and static data

Education/Skills & Experience

Ideally educated up to A ‘Levels, combined with relevant exposure in an equivalent position in a regulated Financial Institution.

  • Minimum of 2 years’ Financial Services experience in customer services with knowledge of inputting, managing and maintaining static data information
  • Knowledge of Payments investigations and exceptions handling i.e. Faster Payments and SWIFT
  • Good attention to detail
  • Excellent communication skills, verbal and written
  • Strong organisational and analytical skills
  • Customer focused; proven ability to provide superior customer service
  • Internal and external stakeholder management
  • Microsoft Office, Visio and various proprietary systems

What we have to offer:

This will be a full-time position, paying a basic salary of up to £35,000 per annum, depending on experience plus benefits.

Please apply for this position online – no agencies please.

BFC is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Job Type: Full-time

Required experience:

  • payments investigations: 3 years
  • Banking Customer Services: 5 years
Only candidates can apply for this job.
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  • Total Jobs 3602 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
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  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
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