Spot On for Talent Acquisition & Development

Reservation Agent 229 views

Job Description

Scope Of Work:

Under the general guidance of Reservations Manager/Supervisor or delegate responsible for the smooth and efficient running of the Reservations Section.

Job Responsibilities:

1. To have a full knowledge of the Opera, GDS, CRS, Synaxis, fax, email and telephone systems.

2. To ensure that all phone calls are answered promptly and efficiently, in accordance with the Front Office policies and procedures.

3. Has full knowledge of all hotel policies, procedures and standard operating procedures for the Reservations Section.

4. Handles incoming reservations received through telephone, fax, email or internet and responds to all requests as per policies and procedures.

5. Controls and updates room availability. Observes and keep track of reservations trends for purpose of yield management.

6. Prepare the daily reservations on weekly forecast report as required.

7. Double-check the daily arrival, cancellation, no-show, and VIP reports for accuracy.

8. Processes amendments and cancellations and updates in the system accordingly.

9. Updates files by putting together old and inactive files and stores these items for possible future reference.

10. Has a good working knowledge of the companies, other hotels, local information and details of special services likely to be needed by guests.

11. Has a complete operational knowledge of the hotel, including geographical layout and services provided.

12. Has a complete knowledge of special package rates, restricted dates.

13. Checks new accounts and new rates and checks accuracy of all contracted rates inputted in the system.

14. Actively promotes the service and facilities available to guest/callers within the hotel.

15. Does emailing of hotel packages and promotions by email shots.

16. Conduct regular telesales calls as required.

17. Liaises with the Front Desk on all special guest requests.

18. Demonstrates the 12-Service Excellence Basics.

19. Keeps updated with new product in the market and in all activities and facilities.

HR Responsibilities:

20. Attends all hotel trainings as required.

21. Adheres to all HR and hotel policies and procedures.

22. Continually strives to improve self; knowledge and skills.

Financial Responsibilities:

23. Has full knowledge of the methods of payment accepted by the hotel.

24. Maximise revenue by suggesting selling all hotel facilities if appropriate.

25. Actively participates in all hotel energy saving and recycling initiatives.

General Responsibilities:

26. Attends departmental meetings and daily briefings as required.

27. Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.

28. Strictly adheres to the hotel’s Policy on Confidentiality and Ethics.

29. To actively participate in all EHSMS requirements.

30. To carry out any additional tasks and projects as requested by the Reservations Manager/Supervisor or delegate.

Job Requirements

Competencies & Skills

Essential

Ethics/Integrity

Guest Focus

Dependability

Adaptability/Flexibility

Desirable/Preferable

Impact & Influence

Learning and Continuous Development

Communication Skills

Decision Making

Personality Traits

Essential

Confident

Energetic

Outgoing & Friendly

Desirable/Preferable

Patient & Kind

Sense of Humour

Self Motivated

Knowledge & Language

Essential

Basic Working Knowledge of Computers

Basic Working Knowledge of On Line Systems/Social Media

Advanced Spoken English

Desirable/Preferable

Basic Working Knowledge of On Line Booking Systems

Additional Spoken Languages

Advanced Written English

Education

Essential

High School Graduate

Desirable/Preferable

Industry Based Certifications

Experience

Essential

Minimum of 1-Year Experience in a Similar Capacity

Desirable/Preferable

Minimum of 1-Year Experience in a Similar Capacity Within Hotels

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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
  • Email enquiries@spotonps.com
  • SPOC enquiries@spotonps.com
  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
  • Website https://spotonps.pl/
  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
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Contact Us

Contact US

Email : info@spotonps.pl
Address : Siedmiogrodzka 1 / 123, 01-204 Warszawa
Phone : +48 660 762 309

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