Senior UX Designer for IBM Interactive Experience
Introduction to IBM Interactive Experience (iX)
IBM iX is a next-generation services organisation dedicated to creating personalised experiences. Using IBM Design Thinking, advanced analytics and a deep understanding of customers’ want and needs, we work closely with clients across industries to design the future customer experience, business models and value propositions to connect with customers, employees and stakeholders in meaningful ways at every interaction and with the technology platforms and applications needed to keep pace with rapid digital change.
Our services span digital and interactive strategy, creative and design, operations and technology strategy to implementing scalable digital, commerce, analytics, mobile and wearable platforms. We think bigger than an agency and more creatively than a consultancy and we have the power to integrate the whole system.
The job and responsibilities:
A lot of exciting things are happening at IBM iX Denmark at the moment, and the Senior UX Designer will have an opportunity to be working with large clients on how to digitally transform and re-invent their businesses to become more customer centric and competitive, leveraging new exciting technologies like cognitive/AI across platforms like Commerce, Marketing, Customer Service and Mobile. You will work with colleagues from IBM iX, IBM Industry Leaders and other IBM colleagues in selling and delivering iX projects.
M ain work location will be IBM office in Brøndby and client locations
As a Senior UX Designer with IBM iX your main job responsibilities are:
Take end-to-end responsibility of designing and delivering personalized, engaging and value adding customer and employee experiences across touchpoints
Work with clients and colleagues to create a vision of the future customer and employee experience illustrating the “art of the possible” using the latest technology
Scope, plan, and lead UX activities from initial requirements to concepts, prototypes, interaction design and development
Translate business needs, market research and user insights into innovative concepts and ideas
Lead user research and playbacks
Run co-creation sessions and facilitate workshops with clients and IBM iX team colleagues
Mentor junior UX designers and share knowledge on UX methods, tools and trends with the rest of your colleagues
Leverage IBM Design Thinking and Agile in developing and delivering projects
Desired skills and experience:
Minimum 5 years’ experience in working as a senior UX Designer and proven track record in working with leading national or international brands
You have a relevant degree in Communications, Information Technology, Anthropology or Visual Design
Trustworthy and comfortable presenting and working with client top management
Expertise in all key UX disciplines from user research, facilitating user groups and transforming business requirements into exciting user experiences documented in prototypes, wireframes and interaction design
Expert skills in tools required to create superior employee and customer experiences like Axure, Adobe Illustrator, Adobe Photoshop, Sketch, HTML prototypes, Proto.io, other design tools as well as pen and paper
Experience and comfortable in creating quick and dirty information architecture, prototypes of web and mobile app interactions and experiences
Experience in working with clients within Retail, Consumer, Banking, Insurance, Travel & Transportation, Public, Life Science and Healthcare, Communications or Energy & Utility
Desire to work in an international environmentand working with IBM iXcolleagues in other countries
Team player and alsoable to lead from the front
Enjoys a high paced environment with ability to manage many tasks at the same time.
Focused on delivering high quality work and motivated by developing new innovative solutions for clients
Fluent in spoken and written Danish and English
Experience in developing clickable prototypes is a plus
Design Thinking experience is a plus More about IBM iX:
IBM iXis part of IBM Digital Strategy &iX and is the digital unit in IBM Global Business Services which is one of the largest consulting companies globally
IBM iXhas been ranked globally by Advertising Age as the Largest Digital Agency Network in the World in 2014
Econsultancy has named IBM iX the UK’s largest digital agency in its Top 100 Digital Agencies Report , 2016.
We have global partnerships with Adobe, SAP, Microsoft, Salesforce, Oracle and Apple
Offices in Denmark in Aarhus and Brøndby