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Service Manager / Service Delivery Manager – System Integration 218 views

Service Manager / Service Delivery Manager – System Integration
Service Manager / Service Delivery Manager –

System Integration required for a globally operating business based in Stockholm, Sweden.

Location: Stockholm

Period from: 2017-10-16 (preferably)

Period to: 2018-03-31 (with likely extensions thereafter)

Job description:

Service Manager.

You will have a great level of independence in your role as Service Manager, and the client needs someone confident in their leadership. The team are on a transformation journey as they switching platform for the online solution. This SM role will be the first one out in that team.

Since the area consists of many different systems, service interfaces and stakeholders it’s important that you are flexible and understand different demands and how to communicate with different stakeholders and vendors.

They need someone with several years of experience working as a Service Manager or similar.

Work Task:

Define and establish the drafted services together with service area management.

Ensure that the service meets today´s requirements and enables future development and improvements per business needs.

Manage the service across the entire lifecycle which include:

Manage budget and plan for current and future services in scope.

Understand business need and drive improvement to increase service value.

Ensure we secure, agree and contract all aspects of the service, underpinning supporting services and deliveries.

Manage continual service improvements and intelligence for the services.

Request and lead resources across the organization that is needed to manage the service.

Specific Competence:

Several years of practical experience from:

IT and service management or similar role (eg. Service manager, service delivery manager, system responsible, requirement analyst.)

Have an understanding of system- integration and processes

Bonus if you have experience of working with:




Merchandizing processes eg; allocation moves or customer order management

Experience working with vendors in an offshore delivery

they also prefer if you have experience from working with E-commerce and retail.


Accurate and flexible

Enjoying work in a fast pace environment

Communicative about problems and solutions

Talented with social competence, relaxed about prestige

Enjoying working in team, but also able to work independently within the framework of a project situation

You are also fluent in English and Swedish, both spoken and written

Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.

Only candidates can apply for this job.
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Company Information
  • Total Jobs 3601 Jobs
  • Category Recruitment Consultancy
  • Slogan We Stand Stronger When We Stand Together
  • Full Address Siedmiogrodzka 1/123 , 01-204 Warszawa
  • Address Warszawa
  • Industry Human Resources, Recruitment Consultancy, Training
  • Company Type LLC
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  • About The Company Spot On was founded to help people find their dream job, and help employers find their dream candidates. We believe that social responsibility toward the community is an essential duty, ours is focused on finding the fit job for individuals with an Autism spectrum disorder (ASD) and people with impairment Surviving business environment is becoming more challenging than ever, which creates the need to possess all the skills necessary to grow the business and dominate market place. Unlike traditional recruitment and sourcing agencies, our focus is more on the talent acquisition process, it’s more about the proper identification of the skills needed and the recommendation of proper candidates. We are not just a recruitment company that’s after providing candidates and getting the revenue.  Our true focus is about minimizing the turnover rate of employees by identifying the needed skills, recommending the proper candidate and if needed, developing the needed skills in the candidate as well as the community through cooperation with governments and local entities.
  • Specialties Talent Acquisition and Development
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  • Headquarters Address Siedmiogrodzka 1/123
  • Tagline/Slogan We Stand Stronger When We Stand Together
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Phone : +48 660 762 309


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