Technical Support Manager Life Sciences EMEAI – LIF003630
Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems, found in hospitals and other critical care settings around the world, produce information used by physicians to diagnose disease, make treatment decisions and monitor patients. Scientists use our life science research instruments to study the causes of disease and potential new therapies or drugs. More than 275,000 Beckman Coulter systems operate in both diagnostics and life sciences laboratories on all seven continents. For 80 years, our products have been making a difference in people’s lives by improving the productivity of medical professionals and scientists, delivering critical information for improving patient health and reducing the cost of care. Beckman Coulter offers a broad array of comprehensive, competitive benefit programs that add value to associates ‘and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits. We think you’ll like what you see. And you are motivated, energetic, and looking for a new and exciting opportunity, please submit your resume at the URL below or at www.beckmancoulter.com. com. Beckman Coulter is an equal opportunity employer. Gender, nationality, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity,
BASIC PURPOSE The Technical Support Manager EMEAI has a Leading Management Role within the EMEAI service organization and reports to the Director of Global Technical Support. Areas of expertise include managing a team of highly specialized technical support specialists, leading the Global Technical Escalation Process, applying for a position as a customer service representative support team that is motivated to respond quickly to internal and external customer needs. Frequently interacting with various departments on all levels of support and management, as well as on a large scale geography, the incumbent works independently and self-organized,
MAIN ACTIVITY SCOPE
• Product lines: All Beckman Coulter Life Sciences product lines (LS Automation, Flow Cytometry, Centrifugation, Particle Counting and Characterization). • Covered geography: Europe, Russia, Middle East, Africa and India (EMEAI).
Team Management and Leadership • Lead the EMEAI Technical Support team, responsible for local support strategy and plans, preparing the local service organizations, field applications and technical training to support new product launches and lead the team through product introduction. • Drive improvement for key service processes throughout the region • Manage all training activities associated with the European Training Center • Monitor and improve distributor field service support throughout the region the escalation process, ensure acceptance, containment, Customer Satisfaction • Internal and external customer satisfaction in all aspects of the job. Increased throughput, decreased downtime and regular upgrades. A clear advocate for the customer (internal and external) and a steward for the company • Communicates regularly with customers to their business challenges and requirements • Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a ” first-time fix “• Understand customer perception and associated business impacts,
QUALIFICATION • Strong leadership skills, positive attitude and motivator • Incorporation and ability to listen to different stakeholders (eg Customers, Sales, Service) and generate actionable insights. • Sense of Urgency – must have the drive / motivation to take action. Willing to travel 40. Must be able to prioritize daily activities and determine what needs immediate attention EDUCATION AND EXPERIENCE • Undergraduate degree in Science,
Danaher Corporation Overview
Danaher is a global science and technology innovator. Our world class brands are leaders in some of the most demanding and attractive industries. A globally diverse team of 59,000 associates, we are united by our culture and operating system, the Danaher Business System, which is our competitive advantage. In 2015, we generated $ 20.5B in revenue. A Fortune 500 company has outperformed the S & P 500 by more than 2,000% over 20yrs. At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
: Beckman Coulter – Life Sciences
: EMEA-Western Europe-Switzerland-Nyon